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Marketing Instructor · Sacred Heart University

Teaching students to see the invisible architecture of marketing.

Every purchase you make was shaped by decisions you never noticed. The pricing structure, the journey design, the psychological trigger. I teach undergraduate marketing students to see that layer, understand why it works, and build it themselves.

InstitutionSacred Heart University
CollegeJack Welch College of Business & Technology
ClassMK 201: Principles of Marketing
About
Who is Erin Puglisi?

I earned my M.S. in Digital Marketing at Sacred Heart University, served as the Marketing Department's Graduate Assistant, and now teach marketing at the AACSB-accredited Jack Welch College of Business & Technology.

I also run a marketing consulting practice providing go-to-market strategy, competitive intelligence, and brand positioning for clients across wellness technology, consumer products, and e-commerce. My consulting clients give me problems on Monday that become teaching examples by Thursday.

Students learn what marketing is, who their customers are, how they think, why strategies work, where and when to execute them. I meet them where they are by teaching through original activities built on learning science research and adapted for how this generation of students learns best. The goal: they build analytical habits that hold up long after they walk out the door.

Students have access to an anonymous feedback form throughout the semester, and I use that input to adjust the class in real time.

15+
Years of professional marketing experience
AI-Forward
AI platforms integrated across class design, student projects, and career preparation
26+
Original activities from embodied cognition to systems thinking
Consumer Behavior
Why people buy, what they buy, and how to design for it
Teaching Approach
How do you teach marketing with active learning?

Below are my attempts to solve a few specific problems I kept running into. Each method started with a gap I noticed, and each one draws on learning science to close it.

Embodied Cognition

Duck Walk

The problem: Students default to their own preferences when analyzing customers. They can't get outside their own head.

An embodied cognition activity where students build consumer personas using a custom web app, then physically walk through five customer journey stages holding their persona card, identifying friction at each stage.

Tap to expand

Why it works: Holding someone else's persona card while physically moving through stages forces genuine perspective-taking.

Gen Z: working through problems together is what gets students to understand content (Chronicle, 2024)Neuro-inclusive: kinesthetic, visual-spatial, low-verbal entry
Original Framework

Show → So → Do

The problem: Students find data but can't translate it into decisions. They write "the market is growing 12%" and stop.

Show = a specific cited fact. So = the strategic implication. Do = the concrete action. Applied across all major assignments.

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Why it works: This forces the full analytical chain on every deliverable. No fact without a meaning. No meaning without a decision.

Gen Z: students want a specific roadmap — Charlton, UT-RGV (Chronicle, 2024)Neuro-inclusive: explicit structure, sequential, reduces ambiguity
Productive Failure

Intentional Ambiguity

The problem: Students freeze when an assignment doesn't have one right answer. They wait for permission instead of making a call.

Major assignments are structured with real-world ambiguity on purpose. Structured debriefs connect the struggle to professional skill development.

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Why it works: Kapur (2008, 2016) found that structured struggle before instruction can improve conceptual understanding and transfer.

Gen Z: many struggling learners have not yet realized that learning is inquiry — Isaacs, Montclair State (Chronicle, 2024)Neuro-inclusive: structured ambiguity with guardrails
Scaffolded Platform

MK 201 Strategy Lab

The problem: When given an open text box, students write vague summaries instead of analysis. They don't know where "thinking" starts.

A custom digital learning platform with structured input fields, coaching prompts, and metacognitive checkpoints that guide students through analytical reasoning step by step.

Tap to expand

Why it works: Built-in prompts catch surface-level responses before they become habits.

Gen Z: breaking projects into smaller pieces reduces the stress of doing all the work at once (Chronicle, 2024)Neuro-inclusive: chunked inputs, feedback loops, self-paced
AI-Powered Design

Interactive Narrated Lessons

The problem: Students skim readings and retain almost nothing. Traditional slides don't hold attention long enough for concepts to stick.

Lessons built with Manus AI: narration, embedded video, interactive knowledge checks. See also: Super Bowl LX

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Why it works: Interactive formats maintain attention and allow self-paced review, matching how this generation processes information.

Gen Z: Students emphasize visual and auditory literacy over traditional text (Chronicle, 2024)Neuro-inclusive: multimodal, self-paced, replayable
Experiential STP

Library Mystery

The problem: Segmentation, Targeting, and Positioning is one of the most important frameworks in marketing, but students memorize it instead of using it.

A whodunit with progressive clues. Students apply STP through active investigation to solve a concrete problem.

Tap to expand

Why it works: The mystery format forces segmentation thinking to crack a real problem rather than recite a definition.

Gen Z: "giving students permission to intellectually play" — Casey (Chronicle, 2024)Neuro-inclusive: gamified, progressive disclosure
Neuro Nudge Activity Library
What are Neuro Nudges?

Students walk into an 8 a.m. marketing class half-awake. Before I say a word, there is a creative task on the screen, an EDM-influenced playlist is playing, and they have a few minutes to work. No right or wrong answer. No grade. Just a prompt that forces specific thinking: analogical reasoning, inversion, constraint, perspective-taking. High-arousal, positive-valence tracks can improve divergent thinking compared to silence (Ritter & Ferguson, 2017). Each Neuro Nudge uses a learning science principle to pre-activate the exact concept the lecture will formalize. Students experience the idea before they hear the term for it.

🎵 Listen to the Neuro Nudge Playlist on Spotify

🐎
Analogical Reasoning

Sell a Car in 1850

Write a pitch selling a car to someone who rides a horse. No modern language.
Teaches: audience analysis, benefit framing
Gen Z: low-stakes, immediate payoffNeuro-inclusive: no wrong answer
💥
Inversion

Make It Worse on Purpose

Teams design the worst customer experience. Then flip each tactic into its inverse.
Teaches: retention economics, service design
Gen Z: humor + collaborationSurfaces ethical implications
💔
Emotional

The Breakup Letter

Write a breakup letter to a brand you ghosted. Volunteers read aloud.
Teaches: churn drivers, brand loyalty
Gen Z: personal, narrativeHow brand failures affect people
🎯
Constraint

The Root Problem

For each scenario, write ONE WORD for the root problem.
Teaches: problem diagnosis, strategic clarity
Gen Z: fast, decisiveNeuro-inclusive: reduces anxiety
🧩
Generation Effect

New Product Mashup

Combine two objects into a new product. Name it, list features AND benefits, identify the target.
Teaches: feature vs. benefit, targeting
Gen Z: creative play, tangibleNeuro-inclusive: visual thinking
🍞
Systems

Draw Toast

Adapted from Tom Wujec. Draw the process of making toast.
Teaches: process mapping, strategic hierarchy
Gen Z: drawing-basedNeuro-inclusive: nonverbal
🌫️
Perspective

Sell Me This... Invisible

Pitch products with zero visible benefit. A partner plays the skeptic.
Teaches: trust signals, credence products
Gen Z: performative, paired
💡
Defamiliarization

I Wish I Invented It

Pick one everyday object. Explain why it's brilliant and research its origin.
Teaches: consumer insight, product-market fit
Gen Z: curiosity-drivenConnects product to human needs
🔄
Retrieval

Inherited Behaviors

What daily ritual from your parents probably came from a brand campaign?
Teaches: consumer socialization
Gen Z: autobiographicalHow marketing shapes culture

The full library: 26+ activities, 50+ peer-reviewed sources.

If you teach marketing and want to build something like this for your students, I am happy to share what has worked in my classroom and what hasn't, brainstorm together, and help you create something that fits your students.

Request the full library or start a conversation →

AI in My Classroom
What AI tools belong in a marketing classroom?

AI literacy through practice. Students use these tools, critique their output, and learn where they break.

Reasoning
💭

Claude

Persona development, brainstorming, and drafting. Students critique the output and improve it.

Copy & Bots
🤖

ChatGPT

Drafting copy and early creative. Students build custom GPT chatbots trained on a specific brand's voice, audience, and product line.

Strategy Bot

Custom ChatGPT bot built to help guide students through their marketing plan without giving them the answers.

Multimodal

Gemini

Research, explanation, multimodal analysis. Cross-model comparison.

Research
🔍

Perplexity

AI search with live web access and citations.

Study
📓

NotebookLM

Upload readings, generate Q&A from class documents. Lesson →

Dashboard
📋

Notion

Class dashboard, lesson planning, student resources.

AI Video
🎬

Higgsfield

Video ad concepts from text prompts, and so much more.

Storyboarding
🎥

Sora

Text-to-video for campaign mockups.

AI Image
🖼️

NanoBanana

Gemini's image generation model (internally codenamed NanoBanana) for visual assets.

Lessons
🎧

Manus

Narrated interactive modules with voiceover and pacing.

Presentations
📊

Gamma

Outlines to slide decks, refined for professional quality.

Design
🎨

Canva

Mood boards, brand identity, decks from week one.

Simulation
🎮

Stukent

Marketing simulations with budget and messaging decisions.

Adaptive Tutoring

Course-specific interactive and adaptive tool that lets students chat with the course material. Structured knowledge checkpoints guide understanding without giving away answers.

Career
🧭

Career Dreamer

Google's AI-powered career exploration tool. Students map interests to real marketing roles.

Staying Current
How do you keep a marketing class current when AI changes every week?

AI tools change faster than any syllabus can keep up with. A platform that existed in September might be deprecated by November.

What I do.

I often rebuild lesson materials during the semester. The Labubu case study, the Super Bowl LX analysis, and the structured prompting lesson were all built during the semester they were taught. New tools get introduced when they solve a real problem students are facing, not because they appeared on a list. Students learn how to evaluate and adopt whatever comes next, not just the tools that existed at the start of the semester, or last week for that matter.

Why it matters.

Gartner predicted in early 2024 that traditional search engine volume would drop 25% by 2026 as users shift to AI assistants (Gartner, February 2024). The marketing roles students will fill in two years will require AI fluency that did not exist when they enrolled. A syllabus locked in August is already behind by October.

What Students Learn
What should marketing students be able to do when they graduate?

This class is built around marketing fundamentals and AI fluency together. By the end of the semester, students walk out with both.

Analyze a marketing situation.

Students acquire core marketing concepts, frameworks, and vocabulary. They can break down a real business problem using the 5 C's, STP, and marketing mix.

Build a marketing strategy.

Students practice formulating strategies and developing a marketing mix. They move from research to recommendation using the Show → So → Do framework.

Solve marketing problems.

Students critically assess real business challenges and develop solutions. They identify what's wrong, why it matters, and what to do about it.

Communicate and persuade.

Students present marketing ideas to peers and business owners. They learn to pitch, defend a recommendation, and pivot when challenged.

Use AI as a thinking partner.

Brainstorm, build personas, break down problems. Compare outputs across models. Cross-check rather than accept.

Research with verification.

Pull facts from multiple sources, summarize into decision-ready briefs, check claims against originals.

Prototype creative and justify it.

Mock up ads, storyboards, campaign materials. The question is always: why does this work for this audience?

See AI everywhere.

AI is in more of your professional life than you realize. Students learn to see it, evaluate it, and decide when to use it well.

Interview-ready, day one.

I want students to walk into a job interview, a client pitch, or a marketing meeting and hold their own. That means being able to answer hard questions, defend a recommendation with evidence, and pivot when someone pushes back. Every assignment in this class is practice for that moment.

My Biggest Goal
How do you prepare marketing students for job interviews?

25% of hiring managers say recent college graduates are unprepared for interviews (Intelligent.com, December 2024). 55% of hiring managers fired a recent graduate in 2024. 60% of the Class of 2026 is pessimistic about their career prospects (Handshake/Fortune, November 2025).

Interview-ready, day one.

I want students to walk into a job interview, a client pitch, or a marketing meeting and hold their own. That means:

Answer hard questions without freezing
Defend a recommendation with evidence
Pivot when someone pushes back
Walk into a room with proof of what they can do

Every assignment in this class is practice for that moment.

The gap students walk in with.

Students arrive knowing concepts but without practice defending them out loud. Research shows 75% of HR leaders consider most graduates underprepared, with communication, critical thinking, and handling feedback as the top gaps (Workplace Intelligence/Hult, 2024).

What my class does differently.

Students present, defend, and get challenged every week. Show → So → Do forces them to connect data to decisions out loud. The Duck Walk forces perspective-taking they can't fake. By semester's end, they have both the skills and the proof.

Why this works for Gen Z.

Need the "why" immediately — every assignment framed as a professional scenario

Freeze without structure — Show → So → Do moves them from data to decisions

Disengage from pure lecture — Neuro Nudges and group exercises keep sessions active

Thrive with social stakes — peer presentations and in-class pitches they actually care about

The environment students are graduating into.

1 in 4
unprepared for interviews
Intelligent.com, 2024
39%
cite poor communication
Intelligent.com, 2024
30%
found jobs in field
CNBC, 2025
60%
pessimistic about prospects
Handshake, 2025
AI Ethics
Questions I ask during AI activities.

When students use AI tools in my class, I ask these four questions out loud. By mid-semester, students start asking them before I do.

Where did the information come from?
Students learn to ask what is behind the answer. Was it trained on old data? Is something missing? The habit: do not trust an output you cannot trace.
Where could bias show up?
Students look at what the tool assumes about people, demographics, and behavior. If the AI generated a persona, who did it leave out? Students practice identifying bias in outputs they actually produced.
Would you tell your manager you used AI for this?
Students examine transparency in AI usage. What requires disclosure? What's expected? What crosses a line? The answer depends on the industry, the role, and the deliverable.
What should be allowed, and what shouldn't?
Students think through boundaries: what AI should handle, what needs a human, and what requires review. They draft informal use policies and debate each other's choices.
Career Preparation
How do you prepare marketing students for their first job?

See

Tools: Google Career Dreamer, LinkedIn, Claude, ChatGPT, and Gemini to surface interests, skills, and plausible marketing roles.
What happens: Each student articulates a specific role they want. The class returns to that benchmark all semester.
Why: Career thinking starts week one, not week fifteen.

Simulate

Scenarios: "Your manager asks why this underperformed." "A client wants three options by Friday."
What happens: Students practice making calls and defending them under pressure.
Why: The job interview is not the first time they should face a hard question.

Ship

Deliverables: Campaign mockups, AI video concepts, high-fidelity ad designs, functioning landing pages, apps, boardroom-quality decks.
The bar: Would your boss put this in front of a client?
Why: Students leave with proof of what they can do, not just a transcript.

Support

In class: Career Services presents: career portal, resume + LinkedIn, internship planning.
All semester: A competitive analysis becomes a portfolio piece. A campaign pitch becomes an interview story.
Why: Every assignment does double duty as career preparation.

See → Simulate → Ship → Support
The Professional Work That Informs My Teaching
What is Erin Puglisi's professional background?
Pet IndustryPet TechHealth & WellnessNonprofitMunicipalE-CommerceConsumer Products
May 2024 – Present

Founder & Marketing Consultant

Marketing Consulting Practice

Go-to-market strategy, competitive intelligence, brand positioning across wellness technology, consumer products, neurotech, and e-commerce.

Jan 2023 – May 2024

Senior Product Manager

ElleVet Sciences

International cobranded product launches in France. Product roadmaps across B2B and B2C. Rebranding across packaging, website, and education content.

Oct 2017 – Dec 2022

Director of Marketing

TopDog Health

Marketing operations: budget, vendor coordination, e-commerce, content, SEO, email, social. Managed paid media through agency coordination. Platform migration from Infusionsoft to HubSpot. Two WordPress redesigns.

Apr 2016 – Oct 2017

Membership & Development Coordinator

Connecticut's Beardsley Zoo

Membership marketing, donor database, corporate partnerships.

Aug 2010 – Sep 2014

Marketing Communications Coordinator

Inline Plastics Corp

Corporate rebrand. National trade shows. Market research. Website redesign.

What I Listen To & What I Assign
What podcasts should marketing students listen to?

Students are assigned podcast episodes throughout the semester with short reflections: what they learned and how they'd apply it.

Marketing + AI

The AI Daily Brief
AI news in under 10 minutes
💬
AI and I
AI reshaping strategy and careers
🌍
Everyday AI
Practical AI for non-technical pros
📈
AI-Driven Marketer
AI tools for marketing teams
⚙️
Leveraging AI
Real-world AI implementation
💼
AI in Business
Enterprise AI strategy

Behavioral + Consumer Science

🧪
Behavioural Science Podcast
Research translated to practice
🧲
Leveraging Behavioral Science
Behavioral insights driving action
💰
Behavioral Economics in Marketing
Pricing, framing, decisions
🔬
Science Says (Blog)
Behavioral science in marketing
Teaching Portfolio
See the full picture.

Interactive lesson artifacts, AI-narrated presentations, the Strategy Lab, and workshop deliverables.

View Full Teaching Portfolio →
Education
Master of Science, Digital Marketing
Sacred Heart University, Jack Welch College of Business & Technology
December 2024
Bachelor of Science, Corporate Communications & Psychology
Susquehanna University
May 2010
Frequently Asked Questions
Frequently asked questions.
What does Erin Puglisi teach at Sacred Heart University?
Erin Puglisi teaches Principles of Marketing (MK 201) at Sacred Heart University's Jack Welch College of Business and Technology. It covers core marketing concepts, consumer behavior, segmentation, positioning, the marketing mix, and AI-integrated professional skills.
How is AI used in marketing education?
Erin Puglisi's Principles of Marketing class integrates 16 AI platforms including Claude, ChatGPT, Gemini, Perplexity, NotebookLM, and Manus. Students use AI for research, creative prototyping, persona building, campaign mockups, and career exploration. They are graded on judgment, not just output.
What is the Duck Walk exercise?
Duck Walk is an embodied cognition activity where students build consumer personas and physically walk through customer journey stages. It teaches journey mapping, persona development, and friction analysis by forcing students outside their own perspective.
What is Show So Do?
Show So Do is an original analytical framework used across all major assignments. Show is a cited fact, So is the strategic implication, Do is the concrete action. It trains students to move from data to decisions.
What are Neuro Nudges?
Neuro Nudges are short, original classroom activities that students complete as they arrive to class. Each uses a learning science principle to pre-activate lecture concepts. The library contains 26+ activities informed by more than 50 peer-reviewed articles.
How does Erin Puglisi prepare students for job interviews?
Every assignment is designed as practice for a professional situation. Students pitch, defend recommendations, and produce portfolio-quality work. The goal is interview readiness from day one.
How does the class stay current with AI?
Lesson materials are often updated during the semester. New tools are introduced when they solve real problems. Students learn to evaluate new tools on their own, not depend on a fixed list.
Is Erin Puglisi available for speaking engagements?
Yes. Erin Puglisi speaks at conferences, faculty workshops, and development sessions on AI in marketing education, active learning pedagogy, and teaching Gen Z.
Does Erin Puglisi consult for EdTech companies?
Yes. Erin Puglisi consults on UI/UX neuroinclusive design, AI tool integration, curriculum design, and pilot programs for education technology platforms.
What qualifications does Erin Puglisi have?
Erin Puglisi holds an M.S. in Digital Marketing from Sacred Heart University and a B.S. in Corporate Communications and Psychology from Susquehanna University. She has 15+ years of professional marketing experience.
If you've read this far, let's talk.
Good work starts with a conversation.

puglisie2@sacredheart.edu

Speaking

Conferences, workshops, and faculty development on AI in marketing education.

EdTech

Consulting on UI/UX neuroinclusive design, AI tool integration, curriculum design, and pilot programs.

Collaboration

Research partnerships, co-authored publications, and cross-institutional teaching projects.

Consulting

Fractional CMO, go-to-market strategy, competitive intelligence, and brand positioning.

Connect on LinkedIn

The elevator pitch.

I teach Principles of Marketing at Sacred Heart University. I have 15+ years of industry experience and an M.S. in Digital Marketing. My class integrates 16 AI tools, 26+ original learning-science-backed activities, and a career preparation framework designed to make students interview-ready by the time they graduate.

Students don't just learn marketing concepts. They practice defending them, build portfolio-quality deliverables, and learn to evaluate AI tools the way a working professional would.

Available for: Speaking engagements, EdTech consulting, faculty collaboration, research partnerships, marketing consulting.

puglisie2@sacredheart.edu →